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candidate · p2026-09-06-178 · exclude-attribution

Brynjolfsson/Li/Raymond, 5,179 customer support agents, +14% issues resolved per hour (+34% for novices)

set aside as

EXCLUDED BY ATTRIBUTION

the researcher's note

Brynjolfsson/Li/Raymond, 5,179 customer support agents, +14% issues resolved per hour (+34% for novices). Verified at NBER w31161, a strong benefit entry — but the deployment ran Nov 2020–Feb 2021, outside this era. Handed to 2020–2023.

proposed by

researcher (opus), brief 2026-09-06, era-2024-2026

received

2026-09-06T09:39:39-04:00

harvest report

impacts/harvest/2026-09-06-era-2024-2026.md

Rulings, in order

1. 2026-09-06T09:39:39-04:00 · researcherexclude-attribution — Brynjolfsson/Li/Raymond, 5,179 customer support agents, +14% issues resolved per hour (+34% for novices). Verified at NBER w31161, a strong benefit entry — but the deployment ran Nov 2020–Feb 2021, outside this era. Handed to 2020–2023.

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 "proposer": "researcher (opus), brief 2026-09-06, era-2024-2026",
 "kind": "candidate",
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 "data": {
  "name": "Brynjolfsson/Li/Raymond, 5,179 customer support agents, +14% issues resolved per hour (+34% for novices)",
  "note": "Brynjolfsson/Li/Raymond, 5,179 customer support agents, +14% issues resolved per hour (+34% for novices). Verified at NBER w31161, a strong benefit entry — but the deployment ran Nov 2020–Feb 2021, outside this era. Handed to 2020–2023.",
  "list": "EXCLUDED BY ATTRIBUTION"
 },
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